Frequently Asked Questions

Where are you located?
Burlington, NC

How do I place an order?
You can place your order by messaging us on Facebook or Instagram, emailing ejsexpressions4u@gmail.com, or ordering through our Etsy shop. 

What are acceptable payment methods?
ApplePay, CashApp, Venmo, Zelle
Invoices are also available, but require at least a 3% service fee (fee amount subject to change based on invoice provider).

What if I'm local, can I pick up my order?
Yes; we offer local pickup in Burlington, Durham, and Raleigh, NC. You will be notified of the pickup location and time once your order is close to completion. 

Do you offer shipping?
Yes; we currently ship throughout the United States via UPS and USPS, depending on which service is best for your order. Shipping cost will be calculated during the checkout process to account for weight, overall size of package, and distance the package is traveling. The shipping price may increase should you decide to add more items on to your entire order. 

What is your turnaround time?
Our current turnaround time is 4-6 weeks. If you need your order before then, please contact us before placing your order. Most orders can be completed before then, but in some cases, a rush fee is required. 

Do you charge for rush orders?
Yes; there is a charge for rush fees. The fee amount will depend on how close in time the order is needed and what orders need to be pushed back so you order is top priority for completion. 

How do I send photos, logos, etc. for my order?
Please email all images for your order to ejsexpressions4u@gmail.com

What if I'm not pleased with my order, do you allow refunds or exchanges?
Unfortunately, due to the custom nature of all orders, we do not offer refunds or exchanges. You will be sent a digital draft of your order before it is complete. It is up to the buyer to correct any typos or other errors during that time. Please keep an eye out on your email to approve the digital draft. Failure to approve or submit changes to the digital draft within 72 hours may result in a partial refund as you have paid for designing and that particular service was rendered. The final product will be exactly what is approved.